Dear Jill,

Pat and I would like to take this opportunity to express our appreciation to you, and your staff, for the excellent job you did installing the hardwood floors throughout our home, as well as the carpet and vinyl tile you installed in our basement.

The quality of the material you provided was excellent, and the manner in which it was installed by your team was very professional. We have built a number of new houses, but the workmanship of your firm exceeded any that we had experienced in the past.

You can be assured that when we have additional requirements for the products and services which you provide, we will all upon you to provide them to us. In addition, we will refer our friends to you, knowing that you will take good care of them.